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Join the FUSE Crew
When organizations see FUSE, they love it. Typically there’s a ‘wish we had done this earlier’ moment. At FUSE, the spirit of that “moment” must be part of every experience our customer has with us from that point, forward.
It Matters.
// Diversity.
// Life Outside of Work.
// Well-Being.
// Empathy.
In other words, we’re customer-focused and it shows. Anything less than an expectations-exceeded customer is unacceptable. We’ll take on a customer-focused teammate over almost any other quality any day of the week.
FUSE is finding new audiences every day and we’re grateful that you’re interested in contributing to their success.
Customer Success Teammate
Position // 2021-521894
Location // Wherever you are, remote. Eastern or Central time zone preferred.
Level // Full-time
Compensation // Hourly at rate commensurate with experience
Travel // Low. Occasional trade shows possible.
This person has got to be hyper organized, have an amazing bedside manner, and feel comfortable explaining and dealing with technical concepts. As part of the FUSE Customer Care Team, day-to-day tasks would include:
Triage of support tickets — interfacing between customers and the FUSE engineering team — while meeting FUSE’s service-level agreement (SLA).
Keeping on top of active tickets until they reach closed status. This typically involves a good deal of customer and engineering team follow-ups. Rinse and repeat.
Answering the call — literally — when customers phone for support in contrast to sending an email.
Handling Tier I requests independently without having to involve FUSE Engineering.
Stay on top of the latest the FUSE Content Visualization Platform has to offer; Counsel customers on other FUSE features or related services that complement their FUSE implementation; Prepare and send agreements for add-on services.
Using a combination of a phone, tablet, and/or computer this person would respond to new tickets as they come in, communicate regarding existing tickets (with customers and the engineering team), resolve some issues independently, and see to resolution of issues from conception to completion. Extensive training and support are provided — no prior experience in our field is required per se.
Onboarding Advisor
Position // 2021-521763
Location // Wherever you are, remote. North American time zone preferred.
Level // Part-time
Compensation // Hourly plus commission
Travel // Low. Occasional trade shows possible.
This person is an evangelist for FUSE — scheduling and running demos, answering questions, following-up with (and generating) leads over telephone and email, and campaigning for FUSE at every opportunity. Day-to-day tasks would include:
Keeping meticulous records in our CRM software of contacts made with leads over telephone, email, or in-person.
Showing FUSE in action, demonstrating features, and answering questions about its technology, pricing, and support.
Researching prospective customers and counseling those prospects on how FUSE will affect change in their organization.
Prepare and send statements of work and contracts.
Guide new FUSE customers along the onboarding journey — initial contact > demo > contracting > revisions > launch.
Ideal candidate is looking for a part-time engagement to supplement other demands on their time. Quota based on an algorithm tied to the number of hours worked, the number of demos generated, and the number of leads converted. Extensive training and support are provided — no prior experience in our field is required, per se, although being comfortable in a sales environment is key.
FUSE is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that our differences make us stronger. If you require any accommodations during the hiring process, please let us know and we will be happy to help.
About FUSE
FUSE Search is the preeminent content visualization platform. FUSE aggregates content from disparate systems — that don't natively work well together — into one centralized spot.
Our customers’ customers have journeys that take too long — can’t find this, don’t know what’s available, too many speed bumps to get there. FUSE holds the hand of those users until they get where they need to go.
With FUSE, Content Finds You. ™