FUSE Support
We’re only as good as the support we provide for our services. We respond to all support requests within one business day although most often sooner than that. If it’s urgent/an emergency, we’ll address your inquiry even faster.
Start Here
Please check status.fusesearch.com and confirm there isn’t a reported outage. While rare, it could happen. FUSE uses Amazon Web Services (AWS) to host its platform.
You’re always welcome to log an issue with us. However, if you see an outage reported, please consider monitoring our status page instead and checking for your service’s restoration after all systems return to normal operations.
Support Expectations
Same Business Day Service
Request received by 1:30pm ET (10:30am PT, 12:30pm CT) Monday through Friday
Next Business Day Service
Request received after 1:30pm ET (10:30am PT, 12:30pm CT) Monday through Friday
Emergency Service
No time parameters apply. FUSE will respond to your request first priority.
Support Methods
We like email because it creates a communication trail which helps us resolve the issue at hand. Choose the method that works best for you, however! Support is unlimited for any FUSE customer and we're ready to assist.
Telephone
(844) 434-FUSE (3873). Option 1.- Paging System
Emergency service only, please.