FUSE Feedback™ powered by VideoRequest™
Listening to your audience may very well be the single most important task your organization can facilitate as part of a user experience journey.
FUSE has partnered with VideoRequest™, the industry’s leading video software solution, to make it easy to collect videos from anyone, anywhere.
Capture the Voice of the Customer with a testimonial or solicit feedback immediately when a client is frustrated. Ensure you are engaging with customers during all phases of the customers’ journey. The insights you collect can go into FUSE or, optionally, elsewhere.
Deploying FUSE for your users is a leap forward — it’s another level to solicit feedback and to iterate improvements. It’s this last piece that is missing from most software deployments, but one FUSE includes with every instance we sell of four or more processors.
How it Works
Discreetly tucked into the FUSE user interface is a prompt to provide feedback. The user can record their screen and narrate (ideal) or leave written comments (optional). This feedback is then fed into a library for review.
Sentiment Analysis
VideoRequest™ analyzes the feedback received using artificial intelligence to determine user sentiment — positive, neutral, and/or negative. This helps organizations triage feedback received so high visibility items can be addressed with priority.
Beyond FUSE
While VideoRequest™ is built into most FUSE instances you can expand its reach to be organization wide. Why limit feedback to just your FUSE interfaces?
VideoRequest is an all-in-one video software solution that makes creating and requesting videos easy. With a built-in editor and sharing capabilities, including integrations to social and email, users can create more videos in less time.
Additional features
API-based Integrations
Crawling content is fine and we do it well. However using the API is better. Our plug-n-play integrations wrangle root level data to create better experiences.
All Inclusive Service
On-going Support: The beauty of a SaaS product like FUSE Search is that you don’t have to worry about improvements, updates, support and hosting. All of that is covered in one price.