FUSE Trends™ Analytics
Read. React. Repeat.
FUSE Trends™ pushes every interaction a user has — with each of your FUSE content visualizations — into your organization’s own Google Analytics account as an event.
What the user entered. What came back. What filters or modifiers were applied. What resource(s) they ultimately went to, if any.
This allows you to see your FUSE analytics alongside your other analytics so you can make business decisions holistically. Perhaps the best part of FUSE Trends™, though, is that it’s included with every FUSE subscription.
FUSE Trends Plus™
Hungry for more?
We were too. While FUSE Trends™ is powerful on its own, we wondered - what else can we do with the Google Analytics API?
The answer is FUSE Trends Plus™ which connects FUSE to your Google Analytics instance(s). FUSE then collects what content is trending in addition to what content isn’t seeing much traffic.
You then work with Team FUSE to write business rules around what to do with that data. For example, influence FUSE’s algorithms to push popular content in chat answers, to the top of the results, or a listing of trending resources. No other product comes close to offering this level of dialing-in.
FUSE Trends Plus™ is available as an add-on to your FUSE service.
Analytics Assist™
Many users struggle with the less intuitive nature of Google Analytics 4 (GA4), the latest generation of Google Analytics that replaced Google Universal Analytics.
FUSE offers Analytics Assist™ to help customers navigate GA4 and learn how to best leverage GA4 strategically for both FUSE analytic data or otherwise.
Analytics Assist™ is included with every FUSE Subscription of four or more content sources or available as an add-on to your FUSE service otherwise.